Savvy Blog

InsuranceI'm often asked if it's worthwhile to purchase travel or trip insurance for a Savvy Navigator independent or gay tour. Before I became a tour operator offering luxury tours and experiential journeys to the gay and lesbian traveler, I always thought travel insurance was for sissies. But then two incidents happened that changed my mind, and we always offer insurance options to all of our clients:
1.    Last year, I broke my ankle while on safari in Botswana, and
2.    A client had to cancel his trip due to aging-parent, sudden illness
In both instances, travel insurance was not purchased, and would have certainly helped:
In Scenario #1, if the medical emergency had been more critical, emergency evacuation coverage would have kicked in and I could have been repatriated back to the USA f(or another country) for immediate medical care. Thank goodness the ankle break was not too severe and I was able to fly home as scheduled.
In Scenario #2, the Savvy Navigator traveler had to cancel his trip due to his mother’s fall and hip-break incident. As we have to pay all of our hotels, lodges and airlines in advance of the trip, our fees are non-refundable. Had this dutiful son had trip insurance, he would have gotten all his fees reimbursed by his travel-insurance provider.
As I was just about to write an article on this topic, Doug Stalling, an editor at Fodor’s online travel website beat me to the punch. He recently penned a terrific article on When Does It Pay to Buy Travel Insurance? Here are the highlights:
I have seen travel insurance described as everything from a Ponzi scheme to an essential travel tool. It seems that people who don't like travel insurance are often those who find out that their insurance doesn't cover them for the problem that they face. Conversely, those that swear by the policies are often the ones who have been reimbursed by their insurer. My mother's friend is in the latter camp. She fractured her hip during a bad fall on the last night of her Alaska cruise, and several weeks and 1 operation later she had to be taken back home in a wheelchair. Her travel insurance covered everything all the costs that Medicare didn't, including her first-class plane ticket.

I'm squarely behind the idea of travel insurance. Not everyone agrees with me, but I think on the whole there are many more positive stories than negative ones about how travel insurance has come in to save someone from financial ruin. But for the doubters, especially those who don't regularly buy insurance, here are some things to think about next time you consider whether or not to buy a policy. 

1. Understand what your policy covers
Like all insurers, travel insurance companies live and die by the fine print in their policies. It bears remembering that you should read that fine print before buying a policy to make sure you're covered for the problems you anticipate (or perhaps even for those that you don't). Are you concerned you might have to cancel your trip because your Great-Aunt Sue is in the hospital? Make sure a great-aunt is one of the close relatives for which you can cancel a trip. 
2. Documentation is key
I read a sad story recently of someone who bought insurance and canceled a trip because of an illness, expecting to be reimbursed for the cost. Unfortunately, the person didn't bother to see a doctor because this was a long-standing medical condition that the person experienced from time to time. Sad to say, there was no reimbursement forthcoming because there was no doctor's record that the individual was sick. Fair? Well, why should an insurance company simply take your word that an illness has prevented you from traveling? If you're sick, you should see a doctor and get a note. If you have a car accident, you need to take pictures of the damage. If something is stolen from you, you must file a police report. Having this documentation may be the difference between a welcome reimbursement or a very unwelcome refusal from the insurer.
3. Don't pay for coverage you don't need (but do pay for coverage that you do need)
High reimbursement numbers may give you a feeling of security, but do you need $1 million in emergency evacuation coverage? Probably not, unless you're going to some remote jungle in the middle of nowhere. Do you really need a policy that allows you to cancel for any reason? Probably not, though you'll pay almost double for that privilege. And what about health care coverage? Someone asked in our forums recently whether it was worthwhile to pay extra to have a travel medical policy that acted as a primary health insurer rather than as a secondary insurer (the person already had health insurance). While this might be a valid question for a car-rental collision-damage waiver policy, it's not really relevant for health insurance. Travel health insurance pays for what your regular insurance doesn't, and your regular insurance doesn't go up just because you make a claim (unlike auto insurance). So there is no benefit in paying extra just to get "primary" coverage.
As with the case of the policy offering "primary" health insurance, be aware of things that sound as if they are a great benefit but actually add little value to your policy. A policy isn't better simply because it is labeled "gold" or "platinum." Instead, read the fine print to make sure the coverage levels are what you need. Don't pay extra for a car-rental policy that covers "exotic" vehicles such as $80,000 Mercedes convertibles and Cadillac Escalade SUVs unless you plan to rent one. Don't pay extra for a policy covering extreme sports activities such as bungee jumping or mountain climbing unless you plan to participate in these activities. But always get the narrowest policy that covers you adequately for the activities you plan to partake in; not all policies will cover you for injuries in white-water rafting, for instance, unless you buy a higher level of coverage.
4. Insure yourself when you put down a nonrefundable deposit far in advance—and when you do buy insurance for these trips, buy it immediately
The one time I tell people that travel insurance is an absolute must is when they are booking a nonrefundable trip far in advance. Who knows what may happen 6 to 12 months down the line? Will you be laid off from your job? Will your parents become incapacitated by an unexpected illness? Will you trip and fall down the stairs the week before you're expected to leave and have your ankle in a cast for 8 to 12 weeks? Will you injure yourself in the gym two days before your departure? Will your tour operator go bankrupt and be unable to refund your deposit? The future is unknowable, and the purpose of insurance is to give you peace of mind when you have to face the unexpected and unpleasant. It's certainly worth while to spend an extra 5% of your trip cost to buy insurance that will reimburse you for 95% to 100% of your out-of-pocket expenses in the case of an unforeseen occurrence.
Moreover, most travel insurance policies offer much broader coverage if you buy a policy within a few days of putting down your initial deposit. You may only be covered for pre-existing medical conditions in such a case. And you will certainly not be covered if your tour company goes out of business unless you have purchased a policy before the company declares that it's in financial dire straits. So-called "Cancel for any Reason" policies must usually be purchased within a few days of your initial trip deposit in order for you to receive the full benefits. I could go on, but the basic issue is this: you must purchase your travel insurance policy before something goes wrong, so the longer you wait, the more risk you must incur yourself.
5. Always buy medical coverage when you travel overseas, especially if you are a senior
If you are a senior on Medicare, your medical bills will not be covered if you get sick outside of the U.S. except in Mexico and Canada (and that includes any time you spend aboard a cruise ship, even if it leaves from a U.S. port). A Medi-Gap policy may also not cover your out-of-pocket costs if you are not covered by Medicare, so make sure you understand what your policy does and does not cover before you travel. Some HMOs have similar provisions, failing to cover you outside of the U.S. While medical care outside of the U.S. is often just as good as at home (and often quite a bit cheaper), it's still not free.
And if you trip on a quaint cobblestone street in Venice or slip on the stairs at Wat Po or have a car accident in Bolivia, you might sustain serious injuries that could require extensive care and rehabilitation; you might even have to end your trip suddenly and be brought home in a specially chartered plane. Regardless of how careful you are and how carefully you avoid germs, you might have appendicitis in Tanzania or suffer altitude sickness in the Swiss Alps. While quick care may save your life, it won't be free, and you might need to be moved to the nearest large hospital for surgery or immediate treatment, and that cost can be considerable. 


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# Dave
Wednesday, November 11, 2009 8:29 AM
Interesting post! Anyone know of/can recommend companies that offer annual coverage for multiple trips during a year?
Savvy Navigator
# Savvy Navigator
Wednesday, November 11, 2009 8:39 AM
The Savvy Nav preferred insurance broker is Ms. Pari Morse at in Colorado. Give her a shout and see what she can offer. This is a great question and I am not sure of the answer myself.
Anonymous User
# Anonymous User
Wednesday, November 11, 2009 7:23 PM

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